Privacy Policy

Effective Date: October 24,2025
Last Updated: October 24, 2025

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At Crowd Dental, your privacy is our priority. We are committed to protecting the personal, health, and financial information you share with us through our website, membership programs, and provider network.

This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with all applicable privacy and healthcare laws, including HIPAA.

By accessing our website or becoming a member, you agree to the terms outlined below.

 

1. Who We Are

Crowd Dental is a Texas-based membership platform that provides affordable, community-powered access to dental care through participating dentists.
We are not an insurance company. Our goal is to make dental care transparent, accessible, and fair for all members.

 

2. Information We Collect

We collect information to provide services, improve user experience, and comply with health and billing regulations.

A. Personal Information:

• Name, date of birth, address, phone number, and email.

• Account login credentials.

B. Payment Information:

• Credit or debit card details, billing address, and payment history.
  (All payments are processed securely through PCI-compliant vendors. We do not store your full card number.)

C. Health Information (PHI):

• Health forms, dental history, and treatment preferences shared through our platform.

• Provider communications and care notes when applicable.
  All health-related data is stored and transmitted according to HIPAA (Health Insurance Portability and Accountability Act) standards.

D. Website and Technical Data:

• Browser type, device identifiers, IP address, and cookies for performance analytics and site functionality.

 

3. How We Use Your Information

Your information is used only for purposes directly related to providing, improving, and communicating about your care.

Specifically, we use it to:

• Create and manage your membership account.

• Process membership and community contribution payments.

• Facilitate communication between you and participating dental providers.

• Send appointment reminders, updates, and newsletters.

• Provide secure access to your member dashboard.

• Ensure compliance with federal and state regulations.

• Maintain system security and prevent fraud.

We will never sell, rent, or trade your personal or health information to any third party.

 

4. HIPAA Compliance

Crowd Dental complies fully with HIPAA and ensures that all Protected Health Information (PHI) is managed responsibly.
We take the following steps to protect your data:

• Encrypting all PHI in transit and at rest.

• Limiting access only to authorized personnel and providers.

• Using secure servers, encrypted communication, and multi-factor authentication.

• Requiring HIPAA-compliant contracts with all third-party vendors that handle PHI.

You will be asked to sign a HIPAA Consent Form at checkout or during onboarding to authorize the sharing of information necessary for your care.

 

5. Sharing of Information

We may share limited data only in the following cases:

• With Dental Providers: To schedule appointments and manage treatment plans.

• With Payment Processors: To securely process your monthly payments and contributions.

• With Service Providers: For technical support, data hosting, or communication systems (under strict confidentiality agreements).

• As Required by Law: To comply with legal obligations, respond to lawful requests, or protect the rights and safety of our members and network.

Crowd Dental does not sell or disclose PHI for marketing or commercial gain.

 

6. Your Rights

As a Crowd Dental member, you have the right to:

• Access and review your personal and health data.

• Request corrections or updates to your records.

• Request that your data not be shared beyond what’s required for service.

• Withdraw consent for certain uses (after fulfilling any minimum membership commitment).

• Receive a copy of this Privacy Policy or a record of your stored information.

To exercise any of these rights, please contact us at privacy@crowd.dental.

 

7. Cookies and Tracking

Our website uses cookies to improve functionality and user experience.
Cookies allow us to analyze performance and personalize content but do not collect sensitive health or payment data.
You can disable cookies in your browser settings, but certain features may not function correctly without them.

 

8. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes described in this policy.

• Comply with applicable laws and recordkeeping requirements.
  Health and billing records are retained for at least six (6) years, per HIPAA and financial regulations.

 

9. Data Security

We use industry-standard administrative, physical, and technical safeguards to protect your data.
These include:

• SSL encryption on all transmissions.

• Firewalls, intrusion detection, and 24/7 monitoring.

• Encrypted cloud-based storage for all sensitive records.

While no online system is entirely immune to risk, we continually update our protocols to meet or exceed current security standards.

 

10. Children’s Privacy

Crowd Dental does not knowingly collect or store personal information from children under the age of 18.
Parents or guardians enrolling dependents are responsible for providing accurate consent and information.

 

11. Third-Party Links

Our website may contain links to external sites (such as dentist offices, wellness partners, or affiliates).
Crowd Dental is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing information.

 

12. Updates to This Policy

We may update this Privacy Policy as needed to reflect new features, regulations, or technologies.
When we do, the “Last Updated” date will change.
Continued use of our services after such updates indicates your acceptance of the revised policy.

 

13. Contact Us

If you have questions, concerns, or privacy requests, please contact us at:

📧 privacy@crowd.dental
📍 Crowd Dental
Austin, Texas, USA

 

Crowd Dental – Transparent. Trustworthy. People-Powered Care.