Crowd Dental Privacy Policy

Last Updated: August 14, 2026

Crowd Dental, LLC (“Crowd Dental,” “we,” “us,” or “our”) respects your privacy and understands that information about your identity, finances, family, and dental care can be highly personal.

This Privacy Policy explains how we collect, use, disclose, protect, and otherwise process personal information when you visit Crowd.Dental, create an account, become a member, communicate with us, use our applications or services, interact with participating dental providers through our platform, or otherwise use services provided by Crowd Dental.

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By using Crowd Dental, you acknowledge the practices described in this Privacy Policy.

 

1. Information We May Collect

The information we collect depends on how you interact with Crowd Dental.

Information You Provide to Us

We may collect information such as:

• Your name

• Email address

• Telephone number

• Mailing address

• Date of birth

• Account login information

• Household or family-member information

• Membership information

• Preferred dental provider or location

• Communications with Crowd Dental

• Customer-support requests

• Information submitted through forms, surveys, applications, or questionnaires

• Information necessary to establish or administer your Crowd Dental membership

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When a family membership includes a child or other dependent, we may also collect information provided by the parent, legal guardian, or responsible account holder regarding that dependent.

 

2. Dental and Health-Related Information

Because Crowd Dental helps members access dental care, we may receive or process information relating to your dental health or treatment.

Depending on the services you use, this information may include:

• Dental treatment needs

• Treatment plans

• Dental procedures

• Diagnoses or conditions

• Appointment information

• Dental provider information

• X-rays, photographs, scans, or dental records

• Laboratory case information

• Treatment estimates

• Treatment status

• Information concerning completed or recommended dental services

• Other information necessary to coordinate or facilitate dental care

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We refer to this information collectively as Health Information or Consumer Health Data, where applicable.

Crowd Dental treats health-related information as sensitive information and uses it only for legitimate purposes associated with providing, administering, improving, securing, or legally supporting Crowd Dental services.

 

3. Payment and Transaction Information

If you purchase a Crowd Dental membership or make another payment through our platform, payment information may be collected and processed by Crowd Dental and/or third-party payment-processing providers.

This information may include:

• Billing name

• Billing address

• Payment method

• Transaction amount

• Payment date

• Membership payment status

• Refund information

• Transaction identifiers

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Payment-card information may be processed directly by third-party payment providers rather than stored directly by Crowd Dental.

We do not use your payment information for purposes unrelated to administering transactions, preventing fraud, maintaining financial records, and operating Crowd Dental.

 

4. Information Collected Automatically

When you visit Crowd.Dental or use our digital services, certain information may be collected automatically.

This may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website

• Approximate geographic area

• Interactions with our website

• Cookie identifiers

• Device identifiers

• Website performance information

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We may use cookies and similar technologies to maintain website functionality, understand how visitors use our services, improve the user experience, maintain security, and measure website performance.

Where required, you may be given choices concerning non-essential cookies.

 

5. How We Use Personal Information

Crowd Dental may use personal information to:

• Create and manage member accounts

• Administer individual and family memberships

• Verify membership status

• Process payments

• Communicate with members

• Provide customer support

• Connect members with participating dental providers

• Coordinate dental services

• Assist with treatment-related administrative processes

• Facilitate qualifying Crowd Dental programs

• Maintain treatment and membership histories

• Operate Crowd Dental's technology platform

• Improve our services

• Detect fraud, abuse, or security threats

• Protect Crowd Dental members, providers, and systems

• Maintain business and financial records

• Comply with applicable laws and legal obligations

• Resolve disputes

• Enforce our Terms and Conditions

• Develop new Crowd Dental services

• Send service-related notices and communications

We may also use aggregated or deidentified information to understand how Crowd Dental is performing, improve access to dental care, analyze trends, plan network growth, and improve our programs.

 

6. How We Use Consumer Health Data

We may use Consumer Health Data when reasonably necessary to provide services requested by a member.

For example, we may use such information to:

• Help coordinate dental care

• Communicate with participating dental providers

• Review treatment information

• Facilitate approved treatment-related programs

• Track the status of dental treatment

• Coordinate dental laboratory services

• Provide member support

• Maintain appropriate records

• Prevent fraud or misuse

• Meet legal or regulatory requirements

Crowd Dental does not sell Consumer Health Data.

We also do not use a member's dental diagnosis, treatment history, X-rays, treatment plan, or similar health information to target that person with third-party advertising.

 

7. How We May Share Personal Information

Crowd Dental does not disclose personal information simply because another company wants access to it.

We may disclose information when reasonably necessary to operate Crowd Dental, including to the following categories of recipients.

Participating Dental Providers

We may share information with participating dentists, dental offices, dental professionals, laboratories, or other parties involved in providing or coordinating requested dental services.

Information shared will generally be limited to what is reasonably necessary for the applicable purpose.

Service Providers

We may use companies that provide services such as:

• Website hosting

• Cloud infrastructure

• Cybersecurity

• Database management

• Payment processing

• Customer support

• Communications

• Email or text-message delivery

• Identity verification

• Accounting

• Analytics

• Software development

• Legal and compliance services

These providers may receive information as necessary to perform services for Crowd Dental.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

Professional Advisors

We may disclose information to attorneys, accountants, auditors, consultants, insurers, compliance professionals, or other advisors when reasonably necessary.

Legal Requirements and Protection

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to lawful legal process

• Respond to a court order, subpoena, or governmental request

• Protect the safety of a person

• Investigate suspected fraud

• Enforce our agreements

• Protect the rights or property of Crowd Dental

• Protect our members, providers, or the public

Business Transactions

If Crowd Dental is involved in a merger, acquisition, financing, restructuring, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy requirements.

At Your Direction

We may disclose information when you direct us or authorize us to do so.

 

8. We Do Not Sell Your Health Information

Crowd Dental does not sell your dental records, treatment plans, diagnoses, X-rays, scans, or other Consumer Health Data.

Crowd Dental's business is built around helping people obtain dental care—not monetizing their private health information.

If our practices regarding the sale or sharing of personal information materially change in the future, we will update this Privacy Policy and provide any notices or choices required by applicable law before implementing those practices.

 

9. Advertising and Health Information

We may market Crowd Dental to potential members and communicate with existing members about Crowd Dental services.

However, we do not intentionally provide your private dental or health information to advertising companies so that they can create advertising profiles based upon your dental conditions or treatment needs.

For example, information indicating that a member needs dentures, implants, restorative treatment, or another dental procedure should not be used to target that individual with unrelated third-party advertising.

 

10. Cookies, Analytics, and Tracking Technologies

Crowd Dental may use cookies and similar technologies for purposes such as:

• Keeping our website functioning

• Remembering user preferences

• Maintaining account security

• Understanding website traffic

• Measuring website performance

• Identifying technical problems

• Improving Crowd Dental

Some technologies may be provided by third-party service providers.

We seek to limit the use of tracking technologies on pages where sensitive health information is entered or displayed.

You may be able to control certain cookies through our cookie settings or through your browser.

 

11. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include the right to:

• Confirm whether we process your personal information

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Obtain a portable copy of certain information

• Withdraw certain consent

• Opt out of certain uses of personal information

• Opt out of the sale of personal information

• Opt out of targeted advertising where applicable

• Request information regarding certain disclosures

• Appeal a decision regarding a privacy request

• Exercise privacy rights without unlawful discrimination

Not every right applies in every situation, and certain information may need to be retained when permitted or required by law.

 

12. Consumer Health Data Rights

Where applicable, you may also have additional rights regarding Consumer Health Data.

These may include the right to:

• Confirm whether Crowd Dental is collecting Consumer Health Data about you

• Access Consumer Health Data

• Request deletion of Consumer Health Data

• Withdraw consent for certain future collection or sharing

• Obtain information regarding parties with whom Consumer Health Data has been shared

Crowd Dental may need to verify your identity before completing a request in order to protect your information from unauthorized access or deletion.

 

13. How to Submit a Privacy Request

To exercise an applicable privacy right, contact us at:

Privacy Email: [privacy@crowd.dental]

Website: Crowd.Dental

Mail:
Crowd Dental, LLC
[Business Mailing Address]
Texas, United States

Please include enough information for us to reasonably identify your account and understand your request.

Do not send highly sensitive dental records, Social Security numbers, financial account numbers, passwords, or full payment-card information through ordinary email.

We may request additional information when reasonably necessary to verify your identity.

 

14. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit certain privacy requests on your behalf.

We may require reasonable evidence that the person is authorized to act for you and may separately verify your identity.

 

15. Family and Dependent Information

A parent, legal guardian, or authorized account holder may provide information concerning family members or dependents when establishing or managing a family membership.

By providing another person's information, you represent that you have appropriate authority to provide that information to Crowd Dental.

We may take additional steps before releasing or modifying information concerning a dependent.

 

16. Children's Privacy

Crowd Dental's website and membership-registration services are intended for adults capable of establishing and managing a membership account.

Crowd Dental does not knowingly encourage children under 13 to independently create accounts or provide personal information directly to us.

Information concerning a child may be provided by a parent, legal guardian, or other legally authorized individual when necessary for a family membership or requested dental services.

If you believe a child has submitted personal information directly to Crowd Dental without appropriate authorization, please contact us.

 

17. Security

Crowd Dental takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include, where appropriate:

• Access controls

• Authentication controls

• Encryption

• Secure communications

• Vendor-security requirements

• System monitoring

• Data minimization

• Employee access limitations

• Security policies and procedures

No website, database, network, or electronic transmission can be guaranteed to be completely secure.

Members are also responsible for protecting their passwords and account credentials.

 

18. Data Breaches and Security Incidents

If Crowd Dental becomes aware of a security incident involving personal information, we will investigate the incident and take appropriate steps consistent with applicable law.

When legally required, affected individuals, government agencies, regulators, or other appropriate parties will be notified.

 

19. Data Retention

Crowd Dental retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

Retention periods may depend on factors including:

• The type of information

• Membership status

• Treatment-related requirements

• Financial-record requirements

• Contractual obligations

• Fraud prevention

• Dispute resolution

• Legal and regulatory requirements

When information is no longer reasonably necessary, we may delete, anonymize, or deidentify it.

 

20. Deidentified and Aggregated Information

Crowd Dental may create statistics, reports, research, operational information, or other data that has been aggregated or deidentified so that it is not reasonably linked to a particular individual.

For example, we may analyze:

• Number of Crowd Dental members

• Geographic demand for dental care

• General categories of treatment requested

• Average treatment costs

• Member participation

• Provider-network utilization

• Program performance

Crowd Dental may use properly aggregated or deidentified information for legitimate business, research, planning, reporting, and operational purposes.

We will not intentionally attempt to reidentify information that has been formally maintained as deidentified except as permitted by law.

 

21. Communications From Crowd Dental

We may contact you regarding:

• Membership

• Payments

• Account activity

• Dental-service coordination

• Appointment-related matters

• Security

• Important service changes

• Customer-support requests

• Crowd Dental programs

Certain communications are necessary to administer your membership and cannot be disabled while maintaining the relevant service.

Where permitted, we may also send marketing communications.

You may unsubscribe from promotional email communications using the unsubscribe mechanism contained in those messages.

 

22. Text Messages

If you provide your telephone number and consent to receive text messages, Crowd Dental may send messages relating to your membership, account, dental-care coordination, customer support, or other services you request.

Marketing text messages will be handled in accordance with applicable consent requirements.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing a Crowd Dental membership unless expressly permitted by law.

 

23. Third-Party Websites

Crowd.Dental may contain links to websites or services operated by other companies.

Crowd Dental is not responsible for the privacy practices of websites or services that we do not operate.

We encourage you to review the privacy policies of those services before providing personal information.

 

24. Participating Dental Providers

Participating dentists and dental practices may maintain their own patient records and have their own privacy practices, legal obligations, consent forms, and notices.

A participating dental provider's clinical records are not automatically governed solely by this Crowd Dental Privacy Policy.

Your dentist may provide a separate Notice of Privacy Practices or privacy notice applicable to information maintained by that dental practice.

 

25. HIPAA and Protected Health Information

Certain dentists, dental practices, health plans, service providers, or business associates may be subject to the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”).

Whether particular information is governed by HIPAA depends on the entity possessing or processing the information and the circumstances in which it is processed.

Where Crowd Dental is legally acting as a HIPAA business associate or is otherwise subject to HIPAA requirements with respect to particular Protected Health Information, Crowd Dental will handle that information according to applicable HIPAA requirements and contractual obligations.

Nothing in this Privacy Policy is intended to reduce privacy rights provided by applicable healthcare privacy laws.

 

26. Financial Information

Crowd Dental membership is not a bank account.

Information maintained in connection with your membership should not be interpreted as establishing an individual financial deposit account, investment account, or personally owned pool of funds unless expressly stated in a separate legally binding agreement.

Financial and payment information is used for legitimate purposes associated with administering Crowd Dental's services and business operations.

 

27. Automated Systems and Artificial Intelligence

Crowd Dental may use software, automation, data analysis, or artificial-intelligence-assisted tools to improve administrative processes, customer service, fraud detection, operations, or platform functionality.

Crowd Dental does not intend for automated systems to replace the professional judgment of a licensed dentist regarding diagnosis or clinically appropriate dental treatment.

When third-party technologies process personal information on our behalf, we seek to limit access and use to purposes appropriate for providing Crowd Dental services.

 

28. Changes to This Privacy Policy

Crowd Dental may update this Privacy Policy as our services, technology, legal obligations, and business practices evolve.

When we make changes, we will revise the Last Updated date at the top of this Privacy Policy.

If changes materially affect the way we collect, use, or disclose sensitive personal information, we may provide additional notice or request consent where required.

We encourage members to periodically review this Privacy Policy.

 

29. Contact Crowd Dental

Questions, concerns, or privacy requests may be directed to:

Crowd Dental, LLC

Website: Crowd.Dental
Privacy Email: [privacy@crowd.dental]
General Email: [support@crowd.dental]
Mailing Address: 14205 N. Mopac Expy Suite 570 PMB 238748 

 

Our Privacy Commitment

Crowd Dental was created to help people gain greater access to dental care. Trust is fundamental to that mission.

A person's dental condition should never become a product simply because they asked for help.

We therefore believe that collecting information creates a responsibility: collect what we need, protect what we collect, explain how we use it, and never lose sight of the person behind the data.